Privacy policy

Last updated: August 31, 2025


Balance Simplified manages this store and website, including all information, features, products, and services, to provide you with a personalized shopping experience (the “Services”). We use Shopify to deliver these Services. This privacy policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services. In case of any conflict with our Terms of Service, this policy governs all matters related to personal data.


By using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

 

 

Personal Information We Collect

 


“Personal information” refers to data that identifies you or can be linked to you. This does not include anonymous or de-identified information. We may collect, among others:

 

  • Contact details: name, address, phone number, email

  • Financial information: payment details, transaction history

  • Account information: login details, preferences

  • Transactions & communication: shopping activity, interactions with us

  • Device & usage data: IP address, browser, interactions with our site

 

 

 

 

Sources

 


We collect data:

 

  • Directly from you (when using or communicating with us)

  • Automatically through cookies and your device

  • From service providers, partners, or third parties

 

 

 

 

Use of Personal Information

 


We use your data to:

 

  • Provide and improve our Services (orders, payments, shipping, returns, personalized experience)

  • Send marketing & advertisements via email, SMS, or online, based on your activity

  • Ensure security & fraud prevention

  • Provide communication & customer support

  • Comply with laws and legal requests

 

 

 

 

Sharing Information

 


We may share data:

 

  • With Shopify, vendors, and service providers (payments, shipping, IT, analytics)

  • With marketing partners for personalized advertising

  • With affiliates or during business transactions

  • When you give consent or when required by law

 

 

 

 

Relationship with Shopify

 


Our Services are hosted by Shopify, which collects and processes your data to deliver and improve the Services. Shopify may combine data from different stores. For more information about their policies and your rights, visit: Shopify Privacy Policy.

 

 

 

External Links

 


Our site may contain links to third parties. We are not responsible for their privacy or security practices. Always review their own policies.

 

 

 

Children

 


Our Services are not intended for minors. We do not knowingly collect data from individuals under 16 years old. Parents may request deletion of such data.

 

 

 

Security & Retention

 


No system is completely secure. Do not use unsafe channels for sensitive information. We retain data as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

 

 

 

Your Rights

 


Depending on your location, you may:

 

  • Request access, correction, or deletion of your data

  • Request data transfer or restriction of processing

  • Opt out of data sale or targeted advertising (Global Privacy Control)

  • Manage communication preferences via unsubscribe links in emails

 


In the UK and EEA, you may also object to processing or withdraw consent.

 

 

 

Complaints

 


If you have complaints, you can contact us or file a complaint with your local data protection authority (EEA list available online).

 

 

 

International Transfers

 


Your data may be stored or processed outside your country. We use recognized transfer mechanisms (such as EU Model Clauses) for protection.

 

 

 

Changes

 


We may update this policy to reflect our practices or legal requirements. The “Last updated” date will be modified accordingly.

 

 

 

Contact

 


Questions or requests?


📧 info@balance-simplified.com

📍 Ruggeveldlaan 734, B4, Antwerp, 2100, BE


Balance Simplified is the data controller responsible for processing your personal information.